Klarna

Shop now, pay with Klarna.

We’ve partnered with Klarna to give you a better shopping experience.

It’s smoooth and simple

When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase.

Pay in 30 days

Get what you love today and pay up to 30 days after placing your order. No upfront payments.

Pay in 30 days is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Pay in 3 instalments

Split your purchase into three payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest.

Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

How to shop with Klarna

  1. Add item(s) to your cart and head to the checkout.
  2. Select Klarna at the checkout to pay as you like for your purchase.
  3. Manage your orders and payments in the Klarna app.

The best way to shop.

See all of your purchases in one place, pay any open balances, explore unique content and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.

Safe and secure.

Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorized purchases.

 

Frequently Asked Questions

Don’t see your question here? Visit our FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.

What happens if I make a return?

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

What happens if I don’t make a Pay in 30 days payment on time?

Pay in 30 days is a credit product and you are required to make your payment to Klarna. If you don't pay for your order on time, Klarna may charge late payment fees. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

What happens if I don’t make a Pay in 3 payment on time?

Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to our T&Cs.

International Returns

Returns from outside the UK are not free of charge.

The cost of returning items from international addresses is the responsibility of the customer.

We always recommend using a tracked and insured service, as Snuz cannot be held
responsible for items lost in transit.

Any customs duties, taxes, or charges incurred when returning items internationally are also the responsibility of the customer.

Returns Process

To make a return:

  1. Contact Customer Service
  • Email: returns@snuz.co.uk with your order number and reason for return to receive a Returns Authorisation (RMA) number and instructions.
  1. Prepare Your Return
  • Clearly mark the RMA number inside the parcel.
  • Include all original packaging and accessories.
  1. Ship the Item
  • UK returns are free and Snuz will provide a returns label when you contact them.
  • Returns from outside the UK are the responsibility of the sender (return postage is not covered).
  1. Inspection and Refund
  • Once received, your return will be inspected and your refund will be processed.
Faulty or Defective Products

We know how important your little one’s products are, and it can be frustrating when something doesn’t arrive or last as it should. Please don’t worry, we’re here to put it right.
      
If you believe your product is faulty, please visit the Warranty section of the Snüz website and complete the online warranty form at the earliest opportunity: https://www.snuz.co.uk/pages/warranty

When submitting the form, please include a description of the issue, the item batch number, and photographs where possible to help us investigate quickly.

Once we receive your claim, a member of our Customer Experience team will be in touch within 48 hours to help get everything resolved.

Please note: If you submit your claim over a weekend or bank holiday, we’ll be in touch on the next working day.

Please do not continue using a potentially faulty product.

In line with your statutory rights, Snüz will offer a replacement or refund where appropriate.

If your order arrives faulty, damaged, with missing parts, or incorrect, please report it within 7 working days.

Gift Returns
  • Items received as gifts can be returned within the same 100-day window from when the original purchaser received the item.

  • Refunds will be issued to the original purchaser via their original payment method.

  • If the original payment details cannot be provided, refunds for gift returns may be issued as a credit note.

  • Gift receipts or order details must be supplied in order to process a gift return.
Non-Returnable Products

Certain items cannot be returned unless faulty, including but not limited to:

  • Opened mattresses — Snuz cannot process refunds for mattresses unrolled or removed from sealed packaging unless there is a verified fault.

  • Gift vouchers — excluded from the 100-day returns period.

  • Items that are made to specification or personalised.

  • Products without original tags, packaging, or that show signs of use.

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