Klarna

Shop now, pay with Klarna.

We’ve partnered with Klarna to give you a better shopping experience.

It’s smoooth and simple

When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase.

Pay in 30 days

Get what you love today and pay up to 30 days after placing your order. No upfront payments.

Pay in 30 days is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Pay in 3 instalments

Split your purchase into three payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest.

Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

How to shop with Klarna

  1. Add item(s) to your cart and head to the checkout.
  2. Select Klarna at the checkout to pay as you like for your purchase.
  3. Manage your orders and payments in the Klarna app.

The best way to shop.

See all of your purchases in one place, pay any open balances, explore unique content and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.

Safe and secure.

Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorized purchases.

 

Frequently Asked Questions

Don’t see your question here? Visit our FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.

What happens if I make a return?

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

What happens if I don’t make a Pay in 30 days payment on time?

Pay in 30 days is a credit product and you are required to make your payment to Klarna. If you don't pay for your order on time, Klarna may charge late payment fees. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

What happens if I don’t make a Pay in 3 payment on time?

Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to our T&Cs.

Standard Returns Policy

We want you to feel completely confident in your Snüz purchase. If something doesn’t feel quite right, you can return eligible items within 100 days of delivery, subject to the terms below.

Returns from UK addresses are free of charge. We’ll provide details on how to return your item once your return request has been approved.

Large Furniture Items

For larger furniture items, such as the SnuzKot, returns cannot be processed through the self-service portal. Please contact our Customer Care team on returns@snuz.co.uk with your order number and reason for return, and we will arrange your return and collection.

Prepare Your Return

- Include all original packaging, parts and accessories where possible.

- Follow any packing instructions provided through the returns portal or by our Customer Care team.

Return Shipping

- UK returns are free. A returns label or collection service will be arranged as part of the returns process.

- Returns from outside the UK are the responsibility of the sender and return postage costs are not covered.

Inspection and Refund

Once your return has been received and inspected, we will process your refund in accordance with our Returns Policy.

Maybe we have one tab that reads Returns Process; we have the above info and then all of this under that tab as well; Eligibility

- You have 100 days from the day after you received your order to return an item if you change your mind.

- To be eligible for a return, items must be new, unused, in their original packaging and in a resaleable condition. (unless the item is faulty).

- Proof of purchase (such as an order number or receipt) is required for all returns.

Gift vouchers are non-returnable and excluded from this policy.

Mattress Returns - Important Information

For hygiene and safety reasons, we’re unable to accept mattress returns unless the following conditions are met:

- The protective plastic seal must be intact and unopened.

- Larger rolled mattresses must not have been unrolled.

- Any mattress with opened or broken seals, or that has been unrolled, cannot be accepted for return unless it is faulty.

Return Conditions

- Please ensure items are securely packaged to avoid damage during transit.

- Items showing signs of wear, use, or missing parts may not be accepted for return.

Refunds

- Refunds will be processed once the returned item has been received and inspected.

- Refunds will be issued to the original payment method.

- Please allow up to 14 business days for refund processing after inspection.

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