Returns

Standard Returns Policy

We want you to feel completely confident in your Snüz purchase. If something doesn’t feel quite right, you can return eligible items within 100 days of delivery, subject to the terms below.

Returns from UK addresses are free of charge. We’ll provide details on how to return your item once your return request has been approved.

To make a return:

Use Our Self-Service Returns Portal

For most products, you can quickly and easily request a return through our self-service returns portal. Simply follow the instructions provided to generate your return.

Large Furniture Items

For larger furniture items, such as the SnuzKot, returns cannot be processed through the self-service portal. Please contact our Customer Care team on returns@snuz.co.uk with your order number and reason for return, and we will arrange your return and collection.

Prepare Your Return

• Include all original packaging, parts and accessories where possible.
• Follow any packing instructions provided through the returns portal or by our Customer Care team.

Return Shipping

• UK returns are free. A returns label or collection service will be arranged as part of the returns process.
• Returns from outside the UK are the responsibility of the sender and return postage costs are not covered.

Inspection and Refund

Once your return has been received and inspected, we will process your refund in accordance with our Returns Policy.

Maybe we have one tab that reads Returns Process; we have the above info and then all of this under that tab as well; Eligibility

• You have 100 days from the day after you received your order to return an item if you change your mind.
• To be eligible for a return, items must be new, unused, in their original packaging and in a resaleable condition. (unless the item is faulty).
• Proof of purchase (such as an order number or receipt) is required for all returns.

Gift vouchers are non-returnable and excluded from this policy.

Mattress Returns – Important Information

For hygiene and safety reasons, we’re unable to accept mattress returns unless the following conditions are met:

• The protective plastic seal must be intact and unopened.
• Larger rolled mattresses must not have been unrolled.
• Any mattress with opened or broken seals, or that has been unrolled, cannot be accepted for return unless it is faulty.

Return Conditions

• Please ensure items are securely packaged to avoid damage during transit.
• Items showing signs of wear, use, or missing parts may not be accepted for return.

Refunds

• Refunds will be processed once the returned item has been received and inspected.
• Refunds will be issued to the original payment method.
• Please allow up to 14 business days for refund processing after inspection.