We're Here to Help with Your Warranty Claim
We know how important your little one's products are, and it can be frustrating when something doesn't perform as expected. Don't worry — we're here to help.
For most products, you can submit your warranty claim quickly and easily through our self-service warranty portal by following the link below.
For larger furniture items, such as the SnuzKot, warranty claims cannot currently be processed through the portal. Instead, please complete our Warranty Claim Form, providing as much detail as possible, and our team will review your claim.
What Happens Next?
Once we receive your warranty claim, a member of our Customer Experience team will be in touch within 48 hours to help resolve the issue.
Please note: If you submit your claim over a weekend or bank holiday, we'll respond on the next working day.
If you need any assistance at any stage, please don't hesitate to get in touch — we're always happy to help.