Warranty

We're Here to Help with Your Warranty Claim

We know how important your little one's products are, and we understand how frustrating it can be when something isn't quite right. Don't worry — we're here to help!

Every Snüz product comes with a guarantee: 5 years on SnuzSurface Pro and SnuzSurface Max Junior mattresses, 2 years on SnuzSurface Air and SnuzSurface Duo mattresses, and 1 year on all other Snüz products. This does not affect your statutory rights.

If you're experiencing an issue with your product, simply complete our Warranty Claim Form below, providing as much detail as possible about the issue.

Once submitted, our Customer Care team will review your claim and be in touch within 24 hours to advise on the next steps.

What Happens Next?

Once we receive your warranty claim, a member of our Customer Experience team will be in touch within 24 hours to help resolve the issue.Please note: If you submit your claim over a weekend or bank holiday, we'll respond on the next working day.If you need any assistance at any stage, please don't hesitate to get in touch — we're always happy to help.

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