Specialist Waste and Recycling

RECYCLING YOUR OLD ELECTRICALS IS EASY!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

WHY RECYCLE?

Unwanted electrical equipment is the UK’s fastest-growing type of waste.

Many large electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle your old electrical equipment this will end up in landfill where hazardous substances can leak out and cause soil and water contamination – harming wildlife and also human health.

The Green Sheep Group are proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, our SnuzCloud packaging is marked with the crossed-out wheeled bin symbol. Please do not dispose of your SnuzCloud, or any other electrical equipment (including those marked with this symbol) in your normal household waste.

WHAT IS WEEE?

The UK's Waste Electrical and Electronic Equipment (WEEE) Regulations were introduced in 2007 and allow members of the public to dispose of old electrical and electronic items at recycling sites across the UK, free of charge.

The Regulations were introduced to reduce the number of electrical items that were sent to landfill and to process the materials these products typically contain in an environmentally friendly way.

HOW IS GREEN SHEEP GROUP HELPING?

In the UK distributors and retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.

As a responsible retailer and distributor, we have chosen to meet the requirements of the regulations by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership to the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website

CAN I ALSO RECYCLE MY OLD BATTERIES?

Whilst Snüz products are not supplied with batteries, it is important to remember that any AAA batteries used in your SnüzCloud can also be recycled. Just like the SnuzCloud, these should not be disposed of in your normal household waste. Many retailers, including supermarkets, have facilities for collection of portable batteries (such as AAA) and some local authorities will collect these alongside normal waste collections. Batteries can also be recycled at your local household waste centre.

We recommend visiting the Recycle More website or contacting your local authority for more information.

Standard Returns Policy

We want you to feel completely confident in your Snüz purchase. If something doesn’t feel quite right, you can return eligible items within 100 days of delivery, subject to the terms below.

Returns from UK addresses are free of charge. We’ll provide details on how to return your item once your return request has been approved.

Large Furniture Items

For larger furniture items, such as the SnuzKot, returns cannot be processed through the self-service portal. Please contact our Customer Care team on returns@snuz.co.uk with your order number and reason for return, and we will arrange your return and collection.

Prepare Your Return

- Include all original packaging, parts and accessories where possible.

- Follow any packing instructions provided through the returns portal or by our Customer Care team.

Return Shipping

- UK returns are free. A returns label or collection service will be arranged as part of the returns process.

- Returns from outside the UK are the responsibility of the sender and return postage costs are not covered.

Inspection and Refund

Once your return has been received and inspected, we will process your refund in accordance with our Returns Policy.

Maybe we have one tab that reads Returns Process; we have the above info and then all of this under that tab as well; Eligibility

- You have 100 days from the day after you received your order to return an item if you change your mind.

- To be eligible for a return, items must be new, unused, in their original packaging and in a resaleable condition. (unless the item is faulty).

- Proof of purchase (such as an order number or receipt) is required for all returns.

Gift vouchers are non-returnable and excluded from this policy.

Mattress Returns - Important Information

For hygiene and safety reasons, we’re unable to accept mattress returns unless the following conditions are met:

- The protective plastic seal must be intact and unopened.

- Larger rolled mattresses must not have been unrolled.

- Any mattress with opened or broken seals, or that has been unrolled, cannot be accepted for return unless it is faulty.

Return Conditions

- Please ensure items are securely packaged to avoid damage during transit.

- Items showing signs of wear, use, or missing parts may not be accepted for return.

Refunds

- Refunds will be processed once the returned item has been received and inspected.

- Refunds will be issued to the original payment method.

- Please allow up to 14 business days for refund processing after inspection.

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