SnüzPod x Lick: A New Colour Story Begins
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    Cookie Policy

    We use cookies in order to deliver and improve your website experience. We collect information about our customers via server logs, cookies, order forms and competitions. A cookie is a file that your web browser places on your computer's hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings. The cookie does not store any credit/debit card information nor password details. The points below explain the type of cookies we use and why.

    Some essential features on our site just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our website.

    STRICTLY NECESSARY

    These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

    PERFORMANCE COOKIES

    These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works. By using our website, you agree that we can place these type of cookies on your device.

    FUNCTIONALITY COOKIES

    These cookies allow our website to remember choices that you make (such as your user name, language, or the region you are in), and provide enhanced, more personal features like cart abandonment. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. By using our website, you agree that we can place these type of cookies on your device.

    TARGETING AND ADVERTISING COOKIES

    These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are placed by advertising networks or affiliates with our permission. They remember that you have visited a website and that this information is shared with other organisations such as advertisers. By using our website, you agree that we can place these type of cookies on your device.

    HOW TO RESTRICT OR BLOCK COOKIES

    If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

    You may also wish to visit www.youronlinechoices.com/uk/your-ad-choices to learn more about the cookies on your device set by other companies, and opt out of them if you wish. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

    Standard Returns Policy

    We want you to feel completely confident in your Snüz purchase. If something doesn’t feel quite right, you can return eligible items within 100 days of delivery, subject to the terms below.

    Returns from UK addresses are free of charge. We’ll provide details on how to return your item once your return request has been approved.

    Large Furniture Items

    For larger furniture items, such as the SnuzKot, returns cannot be processed through the self-service portal. Please contact our Customer Care team on returns@snuz.co.uk with your order number and reason for return, and we will arrange your return and collection.

    Prepare Your Return

    - Include all original packaging, parts and accessories where possible.

    - Follow any packing instructions provided through the returns portal or by our Customer Care team.

    Return Shipping

    - UK returns are free. A returns label or collection service will be arranged as part of the returns process.

    - Returns from outside the UK are the responsibility of the sender and return postage costs are not covered.

    Inspection and Refund

    Once your return has been received and inspected, we will process your refund in accordance with our Returns Policy.

    Maybe we have one tab that reads Returns Process; we have the above info and then all of this under that tab as well; Eligibility

    - You have 100 days from the day after you received your order to return an item if you change your mind.

    - To be eligible for a return, items must be new, unused, in their original packaging and in a resaleable condition. (unless the item is faulty).

    - Proof of purchase (such as an order number or receipt) is required for all returns.

    Gift vouchers are non-returnable and excluded from this policy.

    Mattress Returns - Important Information

    For hygiene and safety reasons, we’re unable to accept mattress returns unless the following conditions are met:

    - The protective plastic seal must be intact and unopened.

    - Larger rolled mattresses must not have been unrolled.

    - Any mattress with opened or broken seals, or that has been unrolled, cannot be accepted for return unless it is faulty.

    Return Conditions

    - Please ensure items are securely packaged to avoid damage during transit.

    - Items showing signs of wear, use, or missing parts may not be accepted for return.

    Refunds

    - Refunds will be processed once the returned item has been received and inspected.

    - Refunds will be issued to the original payment method.

    - Please allow up to 14 business days for refund processing after inspection.

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    Please be aware that your order will ship once pre-ordered items are available.