How does it adjust to provide different levels of support?

For SnuzSurface Pro, simply unzip and swap the layers around to provide a different firmness to suit the age of your child. For ease, when you are ready to switch your SnuzSurface Pro to the next support level, we have included an instruction label on the inside of the cover, so you can simply unzip your mattress face down and follow the illustrated steps, to change the level of support.

How do I know how to order the layers?

Don't worry, it's really easy and everything is clearly set out on a label inside your mattress.

When do I need to change the firmness?

SnuzSurface Pro comes set up for use in stage 1, a firm support that is recommended for babies up to 12 months. So, you won't need to change anything until your baby has grown to become a playful toddler, and they want a more supple surface.

What size is SnuzSurface available in?

"Currently available: Cot Bed - 70x140x11cm SnuzKot - 68x117x11cm Boori - 132x70x11cm "

Is the mattress cover waterproof?

Yes, the top surface of the cover has a waterproof membrane (white side) and it can also be removed and machine washed up to 40 degrees.

How will the mattress be packaged?

SnuzSurface Pro will come rolled and vacuum-packed. Please ensure the mattress is removed from the packaging and unroll immediately. Allow to rest flat for 7 days before use.

How do I unpack the mattress?

Use the attached cutter to carefully remove plastic from the mattress, do not use a knife as you may damage the mattress. Lie the mattress flat with the white side up, and leave to breathe and form its shape for 7 days before using.

How do I clean the mattress?

The mattress cover is removable and machine washable up to 40 degrees. Do not wash or dry clean the fillings. If the item becomes soiled, spot clean lightly only with warm water and a mild detergent. Allow to dry completely and naturally away from direct sunlight."

Should I use a mattress protector?

Although the mattress cover is waterproof, we do recommend using a mattress protector for ease of use, and to keep the mattress in perfect condition.

Does the Mattress Come With A Guarantee?

Yes, the SnuzSurface Pro comes with a 5-year guarantee against manufacturing or material defects.

Can I Use Standard Sized Sheets?

All the Cot & Cot Bed sheets on the Snuz website will fit the SnuzSurface Pro mattress range. If you source sheets from elsewhere we recommend checking the dimensions of those sheets to ensure that they will fit your mattress correctly.

Is the SnuzSurface Pro the same as SnuzSurface Duo but with an additional layer?

In short, no. The mattresses are visually constructed very similarly, however, the technical internal make up and materials are different. These different compositions have been tailored to the unique features and functions of the mattress, to offer the very best support to your baby.

How long can I use my child’s mattress for?

We recommend following the advice provided by The Sleep Charity and the National Bed Federation, which is to change your mattress once it’s 7 years old. We advise parents to follow this advice with their SnuzSurface Pro.

SnuzSurface Pro is advertised for children up to 7 years not because it’s not suitable for children aged 7-10 years, but purely down to the average lifespan of a mattress, which is typically used for 7-8 years. After this time, a mattress has typically been subjected to over 20,000 hours of wear and tear!

If I want to extend my SnuzKot mattress with the extension piece, do I need to replace my mattress?

This depends how long you’ve been using your Surface mattress for. When using the SnuzSurface Pro mattress with the SnuzKot from birth to conversion into a junior bed, we recommend following the advice provided by The Sleep Charity and the National Bed Federation to change the mattress once it's 7 years old.

We suggest simply purchasing another SnuzSurface Pro mattress to use with the SnuzKot extension piece. However, this advice is always at the discretion of the parent or caregiver who truly knows how much use and resulting wear and tear the mattress has received.

  • 5-year guarantee
  • Removable washable cover (40 degrees)
  • Ensure that the internal dimensions of your furniture are no greater than: 720mm (width) x 1340mm (length) x 110mm (depth).
  • Cover (External): 100% Polyester 
  • Cover (Internal): 100% Polyurethane
  • Mattress (Filling): 100% Polyurethane Foam

The mattress cover is removable and machine washable at 40 ̊.

For full care instructions please refer to the product label.

Do not wash or dry clean fillings.

IMPORTANT: Open and unroll immediately. Allow to rest flat for 7 days

Always use the mattress with the mesh side facing up.

The maximum gap between the mattress and the sides and ends of your furniture should not exceed 20mm.

Do not use the mattress if any part is broken torn or missing and use only spare parts approved by the manufacturer

WARNING - Do not use more than one mattress in the crib.

WARNING - Be aware of the risk of open fire and other sources of strong heat, such as electric bar fires, gas fires, etc. in the near vicinity of the cot / cot bed.


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